& Returns policy

Last Updated: July 2026

At Habibuy Luxe, every product is handcrafted in small batches and carefully inspected before it is shipped. Due to the personal care and hygienic nature of our products, we are unable to accept returns or exchanges once an order has been delivered.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Change of mind
• Incorrect product selection
• Personal preference
• Opened or used products
• Products that have been damaged after delivery

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Claims submitted after 48 hours may not be eligible for review.

Refunds

Approved refunds will be processed to the original payment method. Depending on your payment provider, processing times may vary.

Original shipping charges are non-refundable unless the error was caused by Habibuy Luxe.

Order Cancellations

Orders may be cancelled only before they have been prepared or dispatched.

Once an order has been shipped, it cannot be cancelled.

Allergies & Skin Sensitivities

Our soaps are handcrafted using carefully selected ingredients. Customers are responsible for reviewing the full ingredient list before purchasing.

If you have known allergies or sensitivities to any ingredient, we recommend consulting your healthcare professional before use.

Habibuy Luxe cannot accept returns or provide refunds for allergic reactions or individual skin sensitivities.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: shop@habibuyluxe.com